Shipping policy

NueTime™ Shipping Policy

We're committed to getting your NueTime™ NMN to you quickly so you can start feeling the difference.

Where We Ship

We currently ship within the United States only.

Processing Time

Orders are processed within 1–5 business days before they ship.

Shipping Time

Once processed, delivery typically takes:

• Standard shipping: 2–4 business days (USPS)

Tracking Your Order

You'll receive a tracking number by email once your order ships. Tracking updates can take a day or two to start reflecting movement, your order is still on its way.

Wrong or Incomplete Address

You're responsible for entering an accurate shipping address at checkout. We're not liable for delays or lost packages caused by incorrect address information. If a package is returned due to an address error, reshipping costs are the customer's responsibility, and failed deliveries caused by address errors aren't eligible for a refund.

Order Changes & Cancellations

You can modify or cancel your order within 24 hours of purchase. After that window, your order moves into processing and can no longer be changed or canceled.

Shipping Delays & Refund Requests

If your order is delayed due to a carrier issue, please allow up to 25 business days from the ship date before requesting a refund or replacement for non-delivery. This is separate from our 60-Day Money-Back Guarantee, which starts from your delivery date, see our Refund Policy for full details.

Questions About Your Order?

Email us at hello@nuetime.com and we'll help you out.